This happens when there is another app using your camera. Connect4 is then unable to access your camera. This error is only usually experienced by Windows 10 users.

How to fix:

  1. Shut down any other app that might be interacting with you camera.This includes apps that change your background or camera filters such as SnapCamera (see below if you are unsure of how to check with apps are using your camera).

  2. Check that your video camera’s light is off. If it’s on, it’s likely that another app is still using the camera.

  3. Restart Google Chrome. Once restarted, start Connect4 before any other application.

How to check which apps are using your camera on Windows 10

  1. Open the Settings app via the Start menu.

  2. Click Privacy > Camera.

  3. Apps which are using your camera will show "Currently using" underneath their name.

Still having problems?

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